Printer and Electromechanical Device Repair Printer Types: Point of Sale, Back Office, Kiosk, Desktop, Multi-Function Printer Technologies: Impact, Thermal, Laser, Inkjet Printer Brands: All makes, models, and brands Monitors: LCD Monitors Scanners: Card and Check

Repair and Refurbishment Asset Management Services

Inventory Availability, Visibility and Tracking

Gas stations, convenience stores, grocery stores, restaurants, banks, financial institutions, medical labs, service locations, and self-service kiosks cannot afford to have unusable printers. Throughout the day – and night – customers are using and buying services and products that require printed evidence of their purchases. Datatech minimizes downtime by using an advance exchange approach. Based on previous failure and usage rates, we stock sufficient inventory to replace down devices with one that we’ve already refurbished like new. Since our operation is physically positioned in the center of the country, 80% of businesses in the US can be reached with cost-effective 2-day ground shipping. With failure rates of less than 2% and 98% on-time delivery, Datatech’s inventory availability is second to none.

Datatech also embraces technology – it’s application in the repair and refurbishment process as well as in supporting our infrastructure. The entire operation – from repair and logistics through customer service and accounting – is integrated and supported by a reliable IT infrastructure. Every device is tracked in an asset management system that is secured with cloud-based back-up for clients to access their inventory levels, and repair and shipping order statuses at any time. Some customers integrate directly into Datatech’s system via Electronic Data Interchange (EDI), accelerating order entry and billing.

We use the same system for warranty entitlement verification and handling. A process-driven approach is integrated into the system to ensure that warranties are managed appropriately and accurately as fast as possible.