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Printer and Electromechanical Device RepairPrinter Types: Point of Sale, Back Office, Kiosk, Desktop, Multi-Function |
Lifetime Product Support
Engineering Changes, Software Upgrades, and Modifications
A critical aspect of providing lifetime product support for printers and electromechanical equipment is ensuring that all upgrades are up to date. Utilizing its online Work Procedures and Documents system, Datatech gets up-to-the minute notifications on manufacturer engineering changes, upgrades, and modifications for the products we support. When a device is checked in at the test bench, the technician is alerted to all of the applicable changes to apply during the repair process. Manufacturer updates are key to Datatech’s commitment of returning products back to customers with the latest upgrades installed.
Other Lifetime Product Support Services from Datatech:
- Engineering changes, upgrades, or modifications on returns and new factory stock
- Documentation and consumables support
- Failure data capture and reporting
- Re-box and return reworked products
Why Repair?
- Improve ROI for assets and consumables – due to their complexity, electromechanical devices like printers are often discarded and replaced before the end of equipment life. That means wasted consumables too. Datatech helps optimize these investments by maximizing each product’s useful life.
- Reduce downtime – with failure rates of less than 2% and 98% on-time delivery, equipment refurbished by Datatech is available on time and runs like new.
- Facilitate warranty administration – Datatech understands the importance of warranty entitlement verification and handling. A process-driven approach tied to a comprehensive asset management system ensures that warranties are managed appropriately and accurately as fast as possible.
- Reduce waste – Datatech also helps when products are at the end of their life. Components and devices are kept out of landfills, recycled or disposed responsibly, adhering to state and local government standards.