about woodallAlicia Woodall – Customer Service and Office Manager
(6/28/99 to present)

As the first point of contact with clients, Alicia sets the tone for your experience with Datatech and strives to know each and every client by name. With her knowledge of the POS business and Datatech in particular, she has created and maintains a professional, responsive and customer oriented front office. Responsible for financial reporting, contract maintenance, online inventory tracking system and all other customer service needs, Alicia is a conduit to all Datatech departments and can get you the answer you need.

  • Primary customer point of contact
  • Files and maintains customer PO’s, RMA’s, order related paper work
  • Order entry and follow up
  • Warranty entitlement
  • Online order tracking and maintenance
  • ISO auditor and recertification coordinator
  • Directs all incoming phone calls
  • Audits and reconciles invoices
  • Maintains office equipment contracts
  • Maintains accounts payable records
  • Worked as a travel agent and in retail 5 years prior to coming to Datatech