Car Wash Owners & Managers! Save Big $! Maintain Good Print Quality & Reduce Downtime

My Service Box

As a retail business owner or manager, you know that maintaining good print quality on your receipts, maintains good customer service. "My Service Box" is an exclusive Datatech Depot Program created for the business owner/manager who is comfortable using a screw driver and wants to save on printer maintenance cost. It provides a way for one who is good with their hands to replace the one part that directly affects print quality, the print head. It enables you to keep your receipt quality at its best in the most economical way without having to take the unit out of service for a prolonged period of time to ship it to a service provider for repair, thus saving on the total number of spare units required as backups. Conventional depot service programs do NOT provide this kind of support and implies that the printer should have a "hard" failure or the print quality get so bad that it's unreadable before the unit is serviced.

Another amazing component of this program is that it includes a Return to Depot Service Agreement that covers all labor for any failure other than the print head for 12 months from date of purchase. Any parts that require replacement will be billed at discounted contract rates up to the cost of a standard refurbishment.

It's so easy to activate. During purchase, just provide the serial number of the unit "My Service Box" is for and you're done! We'll ship your "box" out the same day and you'll have your printer printing like new in no time.

Of course, we offer traditional repair and refurbishment programs as well and if "My service Box" is not for you, we will customize a repair and logistics solution just for your business needs. We want to be more than just your service provider.

Let us be your service partner so you can have a greater peace of mind, less downtime, and lower cost of service.

My PQ Plan

Similar to the "My Service Box" program, "My PQ Plan" or Print Quality Solution plan is another exclusive Datatech Depot Program created for the retail business owner/manager who wants to save on printer maintenance cost but would rather spend their time and energy on their business and trust their service needs to the hands of the professionals. This service plan provides a proactive and economical way for a retail business to maintain excellent receipt print quality by having the one part that directly affects print quality, the print head, replaced when it begins to wear to the point that print quality is declining. As a business owner/manager, you know that maintaining good print quality on your receipts, maintains good customer service.

Conventional depot service programs do NOT provide this kind of support and implies that the printer should have a "hard" failure or the print quality gets so bad that it's unreadable before the unit is serviced.

To take advantage of this program, simply give us a call. Our friendly Customer Service Representative will provide you with a Return Material Authorization (RMA) number. Properly package up the unit, write the RMA number on the outside of the box and return to us for service. We will receive, inspect, replace the print head, and ship back to you within three business days. If there are other issues with the printer that need to be addressed, we will advise you of those specifically and you can decide whether or not to upgrade to a full refurbishment and prevent future downtime.

Included in this exclusive program is a 12- month Return to Depot Warranty that covers all parts and labor for 12 months from date of service. In the event additional service work was recommended and declined, these parts will not be covered and will be billed at discounted contract rates not to exceed the price of a standard printer repair.

The 12 month return to Depot Warranty can also be extended for an additional 12 months at a discounted rate at time of purchase.

Of course, we offer traditional repair and refurbishment programs as well and if "My PQ Plan" is not for you, we will customize a repair and logistics solution just for your business needs. We want to be more than just your service provider.

Let us be your service partner so you can have a greater peace of mind, less downtime, and lower cost of service.

​Call or email Alicia today and find out how easy and cost effective it is to get your receipt printers printing like new and you'll never have to worry about printer service again! 513.860.5651 or This email address is being protected from spambots. You need JavaScript enabled to view it..